Ma Tou Yan Rougui Oolong Tea

If you have questions about the location of your package please use the tracking information provided and direct inquiries to the shipping service of your choice. 

We offer free shipping with USPS for orders above $80.00 USD shipped to an address in the Continental USA (total does not include shipping and taxes).

All other orders ship for a flat rate of $7 (USPS).

We have an option for shipping with UPS for $12.

Packages are shipped out on Tuesdays and Fridays.

Please contact Customer Support immediately via contact@ChineseTeaAlliance.com

Refund/Return Policy: 

We stand by the quality of our products and want you to be happy with your purchase.  

We accept any return within 14 days from the receipt of your order for any reason. Teas have to be unopened, unused, and in original packing condition, unless there is a serious problem. Tea wares can be returned within 14 days of receipt if it is undamaged and unused. When returning, please let us know so we can look out for your package. Please be sure to include a note in your return package stating the reason for the return, your name, and order number, and if you would prefer a refund, exchange, or store credit.  

Please return to :

Returns - Chinese Tea Alliance

4315 Ashland, Terrace Apt A,

Davis, California 95618

Email: contact@ChineseTeaAlliance.com

Any return shipment costs will be paid by the customer. If an item is received damaged or is incorrectly shipped by us, we will be gladly replace it at no cost to you or issue a refund at your request. 

We will charge a 10% fee (based on the purchase price only) plus any charges incurred by us for items that are delivered on time but returned to us as a result of:

1.Refusal of the order by the customer,

2.Unable to be delivered,

3.Not collected by the customer at their local postal station or assigned pick-up location.

Refunds are contingent upon inspection of item(s) once received. Please contact us within 7 days if you intend to return any  item back to our store. Items returned to us after 7 days and without contacting us first will not be refunded. 

We appreciate your understanding that we are a small startup platform with limited resources, not a large corporation with unlimited budgets in all areas.